Return Policy

At wlozuz, we are committed to providing high-quality tree and shrub pruning services and gardening products. This Return Policy outlines our procedures for product returns, service cancellations, and refunds. Our goal is to ensure your satisfaction while maintaining fair business practices.

Product Returns

For physical products purchased from wlozuz, the following return policy applies:

Return Eligibility

• Timeframe: Products must be returned within 30 days of the delivery date.
• Condition: Products must be unused, in original packaging, with all tags and accessories included.
• Receipt: Original receipt or proof of purchase is required for all returns.
• Exceptions: Certain items cannot be returned, including:
  • Plants and live materials
  • Opened fertilizers, soils, or chemical treatments
  • Customized or personalized items
  • Items marked as final sale or clearance

Return Process

1. Contact us at info@wlozuz.world or +353 16 971 055 to initiate the return process.
2. Include your order number, the items you wish to return, and the reason for the return.
3. We will provide you with return instructions and a return authorization number.
4. Pack the items securely in appropriate packaging.
5. Ship the return to the address provided in the return instructions.

Refunds for Products

• Refund Method: Refunds will be issued to the original payment method used for the purchase.
• Processing Time: Once we receive and inspect the returned item(s), refunds are typically processed within 5-7 business days.
• Return Shipping: Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.
• Restocking Fee: A 15% restocking fee may apply to certain returned items, especially specialized equipment or bulk orders.

Service Cancellations

For tree and shrub pruning services and other gardening services:

Cancellation Policy

• Advance Notice: Cancellations must be made at least 48 hours before the scheduled service date to avoid cancellation fees.
• Late Cancellation: Cancellations made less than 48 hours before the scheduled service may incur a 25% cancellation fee.
• Same-Day Cancellation: Cancellations on the day of service may incur a 50% cancellation fee.
• Weather-Related Cancellations: If services need to be cancelled due to adverse weather conditions, no cancellation fee will apply, and we will work with you to reschedule.

Service Refunds

• Deposit Refunds: Service deposits are fully refundable if cancelled with proper notice (48+ hours).
• Partial Services: If a service is partially completed before cancellation, you will be charged only for the portion of work completed.
• Service Guarantees: If you are not satisfied with our services, please contact us within 7 days of service completion to discuss remediation options.

Damaged or Defective Products

If you receive a damaged or defective product:

• Contact us within 7 days of receiving the product.
• Provide a detailed description of the damage or defect, along with photos if possible.
• We will arrange for the return shipping at our expense and send a replacement or issue a full refund.

Exceptions and Special Circumstances

We understand that special circumstances may arise. In certain situations, we may make exceptions to our standard return policy at our discretion. Please contact us to discuss your specific situation, and we will work with you to find a fair resolution.

Contact Us

For any questions or concerns regarding our Return Policy, please contact us at:

wlozuz
KCR industrial estate
6E Ravensdale Park
Kimmage, Dublin, D12 AX99
Email: info@wlozuz.world
Phone: +353 16 971 055

This Return Policy is subject to change without notice. Any changes will be posted on this page with an updated revision date.